Privacy policy

The online store True Soul (operating at https://tucketts.pl, hereinafter referred to as the “Store”) respects your privacy and explains how personal data is collected, used, and protected in accordance with GDPR (Regulation (EU) 2016/679).

1. Data Controller

The controller of your personal data is:

True Soul Maciej Mocek
ul. Perłowa 6
54-046 Wrocław, Poland
NIP: 8991087844
REGON: 005968717

Contact regarding personal data: info@truesoul.pl

2. Categories of Data Processed

We may process the following personal data:

  • name and surname
  • delivery and billing address
  • email address
  • phone number
  • order and transaction details
  • IP address and browsing data

3. Purpose of Data Processing

Personal data is processed for the purpose of:

  • processing and fulfilling orders
  • handling payments and settlements
  • managing user accounts (if applicable)
  • handling complaints, returns, and claims
  • direct marketing (only with consent)
  • analytics and improvement of the Store

4. Legal Basis for Processing

Personal data is processed based on:

  • Article 6(1)(b) GDPR – performance of a contract
  • Article 6(1)(f) GDPR – legitimate interest (e.g. settlements, claims, service improvement)
  • Consent – for marketing communications

5. Voluntary Provision of Data

Providing personal data is voluntary but necessary to complete a purchase.
Failure to provide data will prevent order fulfillment.

6. Data Recipients

Personal data may be shared with:

  • payment service providers (e.g. Shopify Payments, Stripe, Przelewy24)
  • banks
  • courier and postal services
  • accounting and legal service providers
  • IT and hosting providers

7. International Data Transfers

Due to the use of global service providers (e.g. Shopify), personal data may be transferred outside the European Economic Area (EEA), including to countries such as the United States or Canada.

In such cases, appropriate safeguards are applied in accordance with GDPR.

8. Data Retention

Personal data is stored:

  • for the duration of the contract
  • for the time required by law (e.g. tax regulations)
  • for the limitation period of claims (up to 6 years)
  • until withdrawal of consent (for marketing)

9. Your Rights

You have the right to:

  • access your data
  • correct your data
  • request deletion
  • restrict processing
  • object to processing
  • data portability

You may also lodge a complaint with:

President of the Personal Data Protection Office (UODO)

10. Right to Object

You have the right to object:

  • to direct marketing (at any time, without justification)
  • to processing based on legitimate interest (with justification)

11. Cookies and Tracking Technologies

The Store uses cookies to:

  • maintain user sessions
  • personalize content
  • analyze website traffic

Cookies are used:

  • based on the legitimate interest of the Store (necessary cookies)
  • based on user consent (analytical/marketing cookies, where applicable)

Users can manage cookies in their browser settings. Disabling cookies may affect Store functionality.

12. Automated Decision-Making

The Store does not use automated decision-making or profiling that produces legal effects for users.

13. Data Security

The Store uses SSL encryption to protect data transmission.
Users are advised to log out after completing their session.

Publication Date

31/03/2026