Terms of service

These Terms of Service govern the use of the online store available at https://tucketts.pl (the “Store”), operated by:

True Soul Maciej Mocek
ul. Perłowa 6
54-046 Wrocław, Poland
NIP: 8991087844
REGON: 005968717

Email: biuro@truesoul.pl

1. General Provisions

  1. These Terms define the rules for:
    • using the Store
    • placing orders
    • delivery of Goods
    • payment conditions
    • withdrawal from contracts
    • complaint procedures
  2. The Store sells goods to:
    • consumers (B2C)
    • businesses (B2B)
  3. All Goods offered:
    • are brand new
    • come from legal sources
    • are free from defects
  4. Prices:
    • are in Polish złoty (PLN)
    • include VAT
    • exclude delivery costs (shown at checkout)

  5. The Seller reserves the right to:

    • change prices
    • introduce new products
    • run or cancel promotions

    These changes do not affect existing orders.

  6. The Customer is required to comply with these Terms.

2. Technical Requirements

To use the Store, you need:

  • an internet-enabled device
  • a modern web browser
  • an active email account
  • cookies and JavaScript enabled

3. Definitions

  • Customer – any individual or business purchasing Goods
  • Consumer – an individual acting outside their business activity
  • Business Customer (B2B) – a Customer purchasing for business purposes
  • Goods – products offered in the Store
  • Order – a declaration of intent to purchase Goods
  • Store – https://tucketts.pl
  • Seller – True Soul Maciej Mocek

4. Customer Account

  1. Creating an account is optional.
  2. The account service is free of charge.
  3. The Customer may delete their account at any time.
  4. The Store may suspend or terminate an account in case of violation of these Terms.

5. Newsletter

  1. Subscription is voluntary.
  2. The service is free of charge.
  3. The Customer may unsubscribe at any time.

6. Placing Orders

  1. Orders are placed via the Store.
  2. Required data includes:
    • name
    • address
    • email
    • phone number
    • company details (for B2B)
  3. Order confirmation is sent by email.
  4. The contract is concluded upon confirmation.
  5. If Goods are unavailable:
    • the Customer is informed
    • payment is refunded within 14 days

7. Payment

Available methods:

  • bank transfer
  • online payments (Shopify Payments, Stripe, Przelewy24)

If payment is not received within 14 days, the order may be cancelled.

8. Delivery

  1. Delivery is made to the address provided by the Customer.
  2. Processing time: up to 5 business days + delivery time.
  3. Delivery providers may include courier services, postal operators, or parcel lockers.
  4. The Customer should check the shipment upon receipt.

9. Right of Withdrawal (Consumers only)

  1. Consumers may withdraw within 14 days without reason.
  2. To withdraw:
    • notify the Store
    • return the Goods
  3. Goods must be:
    • unused
    • undamaged
    • with tags
    • properly packaged
  4. The Consumer bears return shipping costs.
  5. Refunds:
    • within 14 days
    • same payment method
    • include cheapest delivery option
  6. The Consumer is liable for diminished value due to excessive use.

10. Complaints and Defects

  1. The Seller is liable for non-conformity of Goods with the contract in accordance with applicable law.
  2. Complaints may be submitted:
  3. The Customer should return defective Goods.
  4. The Seller responds within 14 days.
  5. If accepted, the Seller may:
    • repair
    • replace
    • reduce price
    • refund
  6. If rejected, the Customer bears return costs.
  7. Consumers retain statutory rights.

Important – Business Customers (B2B)

  1. For Business Customers, liability and remedies may be limited in accordance with Section 11.

11. Business Customers (B2B) – Limitation of Rights and Liability

  1. Applies to Customers purchasing for business purposes.

11.1 No Right of Withdrawal

Business Customers are not entitled to a 14-day withdrawal right unless agreed otherwise.

11.2 Warranty Limitation

To the extent permitted by law:

  • statutory warranty (rękojmia) is excluded for B2B

11.3 Limitation of Liability

To the maximum extent permitted:

  • no liability for indirect damages or lost profits
  • liability limited to the value of the order

11.4 Inspection Obligation

Business Customers must:

  • inspect Goods immediately
  • report defects promptly

11.5 Individual Agreements

Separate agreements may apply to Business Customers.

12. Privacy and Data Protection

Personal data is processed in accordance with GDPR.
See: https://tucketts.pl/en/policies/privacy-policy

13. Dispute Resolution

  1. Disputes should be resolved amicably first.
  2. Consumers may use:
  3. Jurisdiction:
    • Consumers → according to law
    • Businesses → courts in Wrocław

14. Final Provisions

  1. Changes take effect after 14 days.
  2. Previous Terms apply to earlier orders.
  3. Effective date: 31/03/2026